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Online |
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Call
us 24 hrs.
1.800.cucumber |
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| About
Us |
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Who is Cucumber
Communications? |
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Founded in 1996, Cucumber Communications
is one of today’s most rapidly
expanding long distance phone service
companies. Headquartered in Lakewood,
New Jersey, Cucumber Communications
stands for no-nonsense service in addition
to superb customer support. |
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Why the name Cucumber? |
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There’s nothing more appealing
to the mind than jogging it back to
its youthful days, reminding it of good
times, the times of : ‘What’s
your name? Mary Jane, What’s your
number? Cucumber!.
Cucumber Communications treats its customers
with good old-fashioned care, giving
them old-fashioned personal treatment.
In this potentially frightening world
where the digital dragon presides, and
the technology monster rules, Cucumber
welcomes the client who wants to be
treated like a human being.... |
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How am I building a better
world by signing up with Cucumber’s
long distance phone service? |
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Cucumber is a division of Oorah. ALL
our proceeds go to non-profit groups
working for human rights and education,
directly benefitting children from very
poor and dysfunctional homes. Your support
will help us provide special education
and private tutoring to compensate for
the lack of warmth and care, the kids
we help, struggle with daily. |
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| Free
Vacation |
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Will everyone
receive a FREE vacation? |
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Yes. Everyone that enrolls in our
services receives a FREE vacation. (It's
not a Sweepstakes). Within 1 month of
opening your account, you will receive
a voucher for a free 2 night and 3 day
hotel stay. |
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Where can I use the FREE voucher? |
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There is a choice of over 70 resort
areas across North America. Hotels range
from middle to upper class. Click here
to view the full list. |
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Click here to view the terms
and conditions. |
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Click here to view the terms and conditions.
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| Toll
Free |
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Is there a monthly
charge for a Toll-Free Number? |
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No. There is no monthly charge if
your total bill (long distance + toll-free
+ calling card, etc.) is over $15.00,
or if you sign up for our Autopay option.
Note: A $2.50 billing fee is charged
if your total bill is less than $15.00
for Non-Autopay customers. |
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Could you arrange to have
my 800 number listed in the National
Toll-Free Directory? |
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Yes. If you chose to have your number
listed in the National Toll Free Directory,
there is a $10.00 monthly charge per
toll free number. |
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What are the rates for toll
free services? |
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The rate on your toll free number(s)
is the same low 4.5 cents per minute
for interstate calls and the same low
intrastate rate as your non-toll free
telephone numbers. |
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What are the billing increments?
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Calls are billed in 6 second increments.
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How long will it take to activate
a new toll free number(s)? |
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Please allow 5 to 7 business days
for the activation of the new toll free
number(s). |
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How long will it take to switch
an existing toll free number(s)? |
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For your security, you will be requested
to sign a "Resporg" (Responsible
Organization) Form. FCC requires the
current carrier to release your existing
toll free number within 3 business days.
Once released, your existing toll number(s)
will be activated within 2 to 4 business
days. |
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| Calling
Cards |
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Does Cucumber
Communications offer calling cards? |
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Yes. The rate is 11.99¢ per minute.
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Will I receive an actual Calling
Card(s)? |
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yes. Your Calling Cards will be mailed
to you within 5 to 7 business days upon
approval of your order. |
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How are Personal Identification
Numbers(PIN's) assigned? |
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Personal Identification Numbers (PIN's)
are randomly assigned and mailed in
a separate letter for security reasons.
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Is there a monthly charge
for Calling Cards? |
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No. There is no monthly charge if
your total bill (long distance + toll-free
+ calling card, etc.) is over $15.00,
or if you sign up for our Autopay option.
Note: A $2.50 billing fee is charged
if your total bill is less than $15.00
for Non-Autopay customers. |
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Is there a set up fee for
Calling Cards? |
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Yes, there is a one-time $2.00 setup
fee per card. |
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| Credits |
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Does Cucumber
Communications accept Credit Card payments?
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Yes. Capsule Communications, our underlying
carrier, accepts Credit Card payments
through a program called Autopay. Once
your account is established, you can
go to www.capsulecare.com to learn more.
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Why is a Social Security number
required for a residential order? |
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We require the Social Security number
to obtain a credit profile report. |
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Can I find out what information
was obtained from the credit profile
report? |
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The information obtained is confidential
and by law, can not be provided. You
can obtain a free copy of your credit
profile report from the credit agency.
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Why is a Bank Name and Account
Number required for a business order?
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We require the Bank Name and Account
Number to verify bank account information
and history. |
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| Verification |
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Why do I have
to verify my order? |
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For your protection, the Federal Communications
Commission requires third party verification
to switch your long distance telephone
service. |
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How can I verify my order?
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You can verify your order in 3 manners:
- Utilizing Cucumber Communications'
voice verification system by calling
1-888-526-0202
- By signing your printed application
and faxing it to the toll free number
listed on the application
- Via e-mail.
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What do I do if I miss my
verification call? |
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Just call 1-888-526-0202 and follow
the steps to verify your order. |
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| Provisioning
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Is there a monthly
charge on my account? |
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No. There is no monthly charge if
your total bill (long distance + toll-free
+ calling card, etc.) is over $15.00,
or if you sign up for our Autopay option.
Note: A $2.50 billing fee is charged
if your total bill is less than $15.00
for Non-Autopay customers. |
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What are the billing increments?
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Domestic calls are billed in 6 second
increments with a 6 second minimum,
international calls are billed in 6
second increments with a 30 second minimum.
Calls to Mexico are billed in 60 second
increments. |
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How long will it take to switch
my long distance service? |
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It takes 5-7 business days from the
time your order is verified. |
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Does Cucumber Communications
credit switching fees? |
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Yes. Fax a copy of your local phone
bill containing the charges to Customer
Service at 1-888-970-7700 within 60
days of receiving the bill, for a credit
of up to $10 per line on your next Cucumber
Communications invoice. |
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| Billing |
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Will I get two
separate phone bills? |
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Yes. You will receive two bills. One
from your local carrier for local charges
and a second bill from Cucumber Communications
for your long distance charges. |
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What are Cucumber Communication's
PICC and USF fees? |
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The FCC imposed PICC fee is $4.31
per Business line. Residential lines
will not be charged a PICC fee. The
FCC imposed USF (Universal Service Fund)
of 9.75% will be charged on all interstate
and international calls. |
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Is there a monthly charge
on my account? |
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No. There is no monthly charge if
your total bill (long distance + toll-free
+ calling card, etc.) is over $15.00,
or if you sign up for our Autopay option.
Note: A $2.50 billing fee is charged
if your total bill is less than $15.00
for Non-Autopay customers. |
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Does Cucumber Communications
accept Credit Card payments? |
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Yes. Capsule Communications, our underlying
carrier, accepts Credit Card payments
through a program called Autopay. Once
your account is established, you can
go to "Customer Log-in" to
learn more. |
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